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Extensiv is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through our unrivaled network of more than 1,500 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms we allow modern merchants and brands to fulfill demand anywhere with superior flexibility and scale without painful platform migrations.
The Customer Success department at Extensiv exists to help our customers derive as much value out of our software as possible. Whether that means strategic account planning, selling additional products or helping to navigate through a support case, we are here to assist our customers in any and every way.
The Role:
The Manager of Customer Success will lead a team of high performing Customer Success Managers. Providing the teams with the necessary tools, support, and leadership. You will ensure they are enabled to perform value-driven activities centered around driving product adoption, promoting customer advocacy, increasing customer retention & satisfaction, and expanding our partnerships with customers. You will collaborate across the organization on account strategy to drive customer business outcomes and influence customer retention. The Manager, Account Services will deliver on our customer advocacy, retention and upsell objectives, by taking a customer centric approach to drive adoption and value realization within customer base and enhancing overall customer satisfaction.
What You Will Do:
You Bring/Are:
Bonus Points If You Have:
About Us:
We look for team players. Authentic people that strive for excellence and aren’t afraid to be themselves while they do it — because that’s what special teams are made of. If you’re ready to make an impact, take on responsibility, and be a part of our team, then apply to join our team. Our promise is to help enable and equip you for long term success, all while being surrounded by good people looking to do amazing work.
We value and understand our employees' needs for a healthy work life balance. In doing so we offer:
To create the highest performing team of professionals, Extensiv focuses on recruiting a dynamic, diverse, and inclusive team that represents our customers and greater communities. To increase diversity, Extensiv's recruiting and hiring efforts focus on attracting individuals that are diverse in thought, experience, age, race, ethnicity, gender identity, sexual orientation, religion or belief, nationality, disability, veteran status, and any other protected status.
Teams at Extensiv are expected to empower, engage, and hold their peers accountable for nurturing an inclusive environment where every individual has an equal opportunity to advance and be fairly compensated for their work.
Extensiv does not accept unsolicited resumes from recruitment agencies or search firms and is not responsible for any fees related to unsolicited resumes.
Extensiv strives to provide competitive market-informed compensation based on a candidate's knowledge, skills, and experience. The salary range for this position is $108,700-$146,200, with up to 20% variable based on performance. Exact compensation may vary based on skills, experience, and location.
Full Time
$106k-143k (estimate)
05/01/2024
05/18/2024
The following is the career advancement route for Manager, Customer Success positions, which can be used as a reference in future career path planning. As a Manager, Customer Success, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager, Customer Success. You can explore the career advancement for a Manager, Customer Success below and select your interested title to get hiring information.